You can schedule an appointment for all counter transactions with the EPF online through Janji Temu Online platform on the EPF official website or contact EPF’s Contact Management Centre
About Janji Temu Online
Operations of EPF Service Counters
- Only members who make an appointment via Janji Temu Online can to visit EPF counter for services
- Members can make appointment via Janji Temu Online platform on the EPF official website or contact EPF’s Contact Management Centre
Operating Hours
- Counter – 8.30 AM to 4.30 PM on working days only
- Retirement Advisory Service (RAS) – 9.00 AM to 4.00 PM on working days only
Services Available
Retirement Advisory Service (RAS) , [Consultation Service is FOC]
- i-Saraan, Self Contribution, i-Suri, Top-up Savings Contribution
- EPF Product & Service Consultation
- Retirement Planning Consultation
- Financial Planning Consultation
Counter
- Withdrawals, Registration, Complaints on Contribution, Other services
i-Akaun’s member is able to submit other withdrawal facilities’ application online through kwsp.gov.my/en/member/withdrawals
Concept of Janji Temu Online
- a platform for EPF members to schedule an appointment for all counter transactions with the EPF at a date and time chosen by members
Estimated Withdrawal Amount for Ages 50, 55, 60 and More Than 1 Million Savings Withdrawals
- Members are required to enter the intended amount for withdrawal when setting an appointment via Janji Temu Online for Ages 50, 55, 60, and More Than 1 Million Savings Withdrawals application
Set an Appointment Via Janji Temu Online
- EPF Members may set an appointment on Janji Temu Online:
- as early as 30 calendar days
- up to 1 hour before the appointment time
*subject to availability of the time slot selected
Number of Members In One Appointment
- Only one member is allowed to transact in one appointment
Members’ families cannot use the same appointment with the member, and they must make separate appointments
Confirmation of Appointment
- Confirmation notice will be sent out via email and SMS once members have secured an appointment via Janji Temu Online
Visiting EPF Branches on Appointment Day
- Members are advised to be present at least 10 minutes prior to their appointments
- Members are required to follow the standard operating procedures (SOP) and check in via MySejahtera app before entering our premises
Reschedule or Cancel an Appointment
- Appointment can be rescheduled or cancelled at least 2 hours before the arranged time slot through the link provided in the confirmation notice
Late or Absent for an Appointment
- The appointment will be cancelled if members fail to be present at the reserved time slot
- Members will be required to apply again via Janji Temu Online
Guideline on How To Make Appointment Via Janji Temu Online
