Frequently Asked Questions (FAQ) | MYWAVE SDN BHD

MYWave provides an end-to-end HR solution. We don't only provide an HR system. We can support your company with HRMS, payroll, HR services and employee training. So instead of managing different HR needs with different providers, MYWave can become one HR partner for your business.

emplX is MYWave's cloud-based HRMS. It helps companies manage areas such as employee records, leave, attendance, overtime, claims, payroll and work performance through web and mobile access.

That's a good question. We don't necessarily ask you to replace everything immediately. First, we would understand what you are currently using and where the gaps are. If you already have an HR system, we can identify whether MYWave can improve areas such as payroll, HR support, compliance or employee development.

No. MYWave combines technology + HR expertise + payroll services + training. So if the client needs more than software, MYWave can support them beyond the system itself.

The difference is that MYWave combines system, payroll, HR support and training under one HR partner. The value isn't simply buying another software — it's having support across the employee lifecycle and HR operations.

MYWave welcomes companies of all sizes — whether you're a small business, SME, medium-sized company, large corporation, listed company, corporate group or multinational. We don't believe one solution fits everyone. We first understand your HR and payroll needs, then recommend the services that are most suitable for your organization.

No. MYWave welcomes companies of all sizes — from small businesses and SMEs to large corporations and multinational companies. The solution can be matched to the company's HR requirements and scale.

That's possible. MYWave has multiple HR offerings, so we can focus on the area where you currently have the biggest need. You don't necessarily have to adopt every service at the beginning.

Yes. Being a smaller company doesn't mean you don't need structured HR processes. MYWave can help you establish a proper HR foundation and support you as your workforce grows.

Absolutely. SMEs can benefit from having structured HR, payroll and employee management without necessarily having to build a large internal HR team.

Yes. Growing companies often face increasing HR complexity as employee numbers increase. MYWave can support your HR processes today while giving you room to expand your HR operations as the business grows.

Yes. MYWave welcomes multinational companies.

Yes. Listed companies are welcome to use MYWave's services.

Yes. We can understand each entity's requirements and organizational structure and assist you.

Yes. We can first understand your current processes and identify which areas can be digitised or streamlined. You don't need to have a fully digital HR operation before starting.

Yes. You don't have to decide on the solution before speaking with us. We can first understand your current processes, challenges and objectives, then recommend the appropriate MYWave service or combination of services.

Not necessarily. We first understand your existing workflow and identify how it can be supported by MYWave. Where there are inefficient processes, we may also recommend improvements as part of the implementation discussion.

Yes. MYWave welcomes businesses at different stages of growth. We can start with the HR services or solutions that are relevant to your current needs and scale the support as your company grows.

Yes. MYWave supports clients with regional operations, including employees across countries such as Malaysia, Singapore, Thailand, Indonesia, China and the Philippines.

Yes. MYWave supports clients with Singapore operations. We are IRAS certified payroll company.

Yes. Thailand is among the countries where we support clients. We can discuss the specific HR and payroll requirements for your Thailand operation.

Yes. We support clients with operations in Indonesia and can discuss the relevant HR and payroll requirements for your Indonesian workforce.

Yes. We support clients with Vietnam operations. For country-specific requirements, we would first understand your structure and confirm the applicable scope and requirements.

Yes. We support clients with China operations. For country-specific requirements, we would first understand your structure and confirm the applicable scope and requirements.

Yes. We support clients with operations in the Philippines and can assess the HR and payroll requirements for your Philippine workforce.

We can discuss a multi-country setup based on your organization's requirements. We would look at your entities, countries, employee populations, payroll requirements and desired workflows before recommending the appropriate approach.

Yes. Each country can have its own payroll, tax, statutory and employment requirements. That's why we first identify the countries involved and the specific requirements before proposing the appropriate payroll solution.

Yes. Different countries and entities may have different employment policies and statutory requirements. We can assess your country-specific policies and determine the appropriate configuration or service approach.

Yes, We can discuss your desired reporting and access structure. Access can be designed around user roles and responsibilities, while country-specific employee information can be managed according to the appropriate permissions.

Yes, the access and role structure can be discussed based on your organization.

Yes, We can discuss your regional reporting requirements and determine what information can be consolidated or reported across your entities and countries.

Yes. We can first understand your existing systems and identify the gaps, duplication or administrative challenges. From there, we can explore whether MYWave can support consolidation, selected countries or specific HR/payroll functions.

Not necessarily. We don't recommend replacing systems without understanding your current setup. We can assess which countries or functions would benefit most from MYWave and take a phased approach if appropriate.

Yes. A phased approach can be considered. You can start with your immediate requirement and discuss expanding the solution or services to additional countries as your regional needs develop.

MYWave gives regional organizations the option to work with one HR partner across multiple markets rather than managing every HR requirement independently. We can support areas such as HRMS, payroll, HR services and training, while taking each country's requirements into consideration.

Yes. MYWave can support overseas-headquartered companies with employees or operations in Malaysia. We can assist with areas such as HRMS, payroll, HR services and training, while taking into consideration Malaysian HR, payroll and statutory requirements. We can also work with your regional or headquarters HR team to align the local operation with your group's requirements.

It's fully cloud-based (SaaS). You access it through a web browser, and there's no server or software installation required on your end.

Yes. You can set up role-based access for HR admins, managers, and employees, each with different permission levels.

Statutory tables and formulas are updated centrally by our team whenever the government announces changes, so your payroll stays compliant without manual recalculation.

Yes, the system supports multiple payroll runs, including off-cycle or ad-hoc payments such as bonuses or backdated adjustments.

Yes, you can configure monthly-rated, daily-rated, hourly, and part-time employees with different calculation rules.

Yes, default entitlements align with the Employment Act 1955 (as amended), and can be adjusted for company-specific policies.

Yes, attendance can be captured via mobile GPS check-in, or integration with biometric/card devices.

Yes, overtime rates follow the Employment Act's rules for normal working hours, rest days, and public holidays, and are configurable to match your company's policy.

Yes, Malaysia's federal and state-specific public holidays are pre-loaded and kept up to date.

Data is hosted on servers within Asia, and we can share details on data residency upon request.

You do. Your company retains full ownership of all HR and payroll data entered into the system.

Depending on the size and complexity of your organization, implementation typically takes between 2 and 5 months. Our implementation team will work with you to establish a clear timeline, configure the system according to your policies, assist with data migration, and provide comprehensive system training.

Yes, our implementation team supports the migration of historical employee, payroll, and leave data from your existing system or spreadsheets. You will be provided with an Excel template to submit the required data, and migration is typically scoped to the current year only.

Ongoing support is available via email, live chat, and phone during business hours, along with a knowledge base and regular product updates.

Yes, we offer a personalised demo and can arrange a trial period to let your team explore the system before committing.

Our contracts offer monthly or annual billing options, subject to a minimum commitment term of 12 months.

Yes. emplX provides web and mobile access, allowing employees to handle relevant HR activities conveniently without always needing to go through HR.

Yes. Having centralized employee information allows management and authorized users to obtain better visibility of HR information. We can discuss the specific reports and management information your company needs.

Yes. Companies from different industries can use MYWave's services. We will configurable the settings based on your company policy.

Yes, we would first understand what systems you currently use and then open for the discussion.

Yes. Many companies use spreadsheets for HR administration before moving to an HRMS. We encourage you consider emplX to automate the HR process.

Yes. Because emplX is cloud-based and provides web/mobile access, employees can access relevant functions remotely, subject to your company's access policies and internet availability.

Yes. Employees can use the available mobile access to handle relevant HR activities, making it more convenient for employees who are not always at their desks.

The system supports digital HR workflows and approvals. We can review your company's existing approval process and determine how it can be configured within the system.

Yes. Employee groups can have different HR policies and requirements. We would review your company's structure and configure the applicable settings accordingly.

We can review your specific company policies and determine the appropriate system configuration. Standard settings can be adjusted where the system supports your requirements.

Employee information and employment-related details can be managed within the HRMS. We can discuss your probation workflow and requirements during the implementation stage.

Yes. emplX is designed to centralize employee information and support HR processes throughout the employee lifecycle.

Yes. Performance Evaluation is one of the areas supported by emplX. We can discuss your existing performance management process and requirements.

Employee development and training can be incorporated into your overall HR process. MYWave can also separately support companies with training and development programs.

Our HR Services cover the day-to-day and strategic HR work companies need but may not have in-house capacity for — including HR advisory, employee relations, policy and handbook development, and compliance with Malaysian employment law.

It suits companies without a dedicated HR department, growing businesses that need HR support without hiring a full team, or companies that want specialist advice on top of their existing HR function.

Payroll outsourcing focuses specifically on salary processing and statutory contributions. HR Services covers the broader people function — hiring, policies, employee relations, and HR compliance — and can be engaged separately or alongside payroll outsourcing.

Yes, HR Services can be combined with our HRMS platform and/or payroll outsourcing, or taken as a standalone service.

Yes, our HR specialists monitor updates to the Employment Act, minimum wage, and related regulations, and advise you on how changes affect your policies and practices.

Yes, all information shared with us is handled under strict confidentiality, in line with PDPA requirements.

We offer both: one-off projects (e.g. handbook development) and ongoing retainer support for continuous HR advisory.

Yes, you'll be assigned a dedicated consultant who becomes familiar with your company and can be your main point of contact.

Yes, the service scope can be scaled up or down as your headcount and HR needs change.

Retainer engagements are billed on a monthly basis, subject to a minimum commitment of 12 months. Contracts with shorter terms may be subject to a pricing premium.

With software, your team still runs payroll using the tool. With outsourcing, our team handles the actual processing for you — you use the system to capture attendance, new hires, changes, etc, and we take care of calculations, compliance, payment and payslip generation.

Yes, payroll outsourcing is a standalone service — you can keep other HR functions internal and only outsource payroll processing.

Monthly salary calculation, statutory contributions (EPF, SOCSO, EIS, PCB, HRDF), payslip generation, payroll reports, and year-end tax forms (EA, CP8D and Boarng E)

Yes, monthly statutory contributions are calculated and submission files/reports are prepared in the required format for EPF, SOCSO, EIS, and LHDN.

Yes, off-cycle or ad-hoc payroll runs (bonuses, commission payouts, backdated adjustments) can be arranged.

Our payroll specialists monitor statutory updates from EPF, SOCSO, EIS, and LHDN, and update calculations as soon as new rates or rules take effect.

Yes, payroll data is handled under strict confidentiality, with access limited to your assigned payroll team and secure data handling practices in place.

Generally, you submit payroll inputs via the system by an agreed cutoff date each month, we process calculations and send a report for your review and approval, then generate final payslips and reports.

Turnaround is usually a set number of working days after we receive complete inputs, with the exact timeline agreed upfront in your service plan.

Late submissions may affect the processing timeline; we'll work with you to flag deadlines in advance and minimise disruption where possible.

Yes, employees can log in to view and download their own payslips.

We can prepare bank submission files for your approval, or coordinate disbursement directly, depending on your chosen setup.

You can switch at any point in the year — our team will handle the transition, including carrying over year-to-date figures for accurate tax and statutory calculations.

Monthly billing is determined by the number of employees (headcount) processed within the system, subject to a minimum contract term of 6 months.

That's not a problem — if you'd like to bring payroll processing back in-house, you can switch from the outsourcing package to a system subscription, giving your team direct access to run payroll on the platform yourselves.

Yes, we are a registered training provider, and team building programs are facilitated by HRDC-accredited trainers.

Yes, our team building programs are 100% HRDC claimable, so you can use your HRD Levy to fund them.

Yes, our approach starts with analysing your team's skills gaps, then curating a bespoke training program, monitoring progress, and upskilling your team based on your specific objectives

Packages typically include accommodation of 3-star and above, full-day meals, certified trainers and facilitators, transportation, experiential indoor and outdoor activities, certificates and awards, an event photographer, required training equipment, and travel insurance.

We handle everything end-to-end — from designing activities and facilitation to arranging venues, meals, and logistics — so you don't need to coordinate vendors separately.

Activities are designed around your company's specific objectives, values, and desired outcomes rather than a one-size-fits-all format.

Yes, our team building programs are led by certified trainers and HRDC-accredited facilitators.

Programs can be arranged for various durations (such as 1 day, 1.5 days, 2 days, or 3 days) depending on your objectives and group size.

We can accommodate a range of company sizes; let us know your headcount and we'll recommend a suitable format.

We recommend reaching out as early as possible, especially for programs involving travel and accommodation, so we can secure venues and trainers.

We can guide you through the grant application and claim submission process.

You can follow our blog for updates on upcoming trainings, webinars, and team building programs, or subscribe to our newsletter for early invites and event highlights.